Process-based quality management system
The basic principles intergraded in the institution’s Quality management system are the following:
• Customer focus: understand current and future customer needs - meet customer requirements and strive to exceed customer expectations.
• Involvement of the people: consider people as the essence of the institute’s organization - use their abilities for the benefit of the institute.
• Process approach: the institution’s activities and the related resources are managed as process.
• Continual improvement: a permanent objective of the institute.
• Factual approach to decision making: decisions are based on the analysis of data and information.
• Planning for the future of the institute & managing change.
• Mutually beneficial supplier relationship: ensure a mutually beneficial relationship with the suppliers in order to enhance the ability of both to create value.
  

• Satisfaction of the needs & expectations of the interested parties: customers & end users - people in the organization - owners/investors - suppliers & partners - society.

This Quality Management System is certified by Det Norske Veritas (DNV as to be in conformance with the Management System ISO 9001:2000.

Quality, effective and recognized training
A system to ensure that the provided courses are:
• Properly designed,
• Contain clear objectives for results,
• Carried out by qualified trainers and
• Assessed and improved in line with the market demands and experience.
This system is in compliance with the DNV standard for certification of learning programmes, the STCW Code and the relevant IMO Model Courses.
It is certified by Det Norske Veritas (DNV) to assure compliance with the requirements of the DNV standard of certification NO. 3.201.

  
 
As a Maritime educational and training Institution, EIM following STCW95 specific quality & performance standards develops & provides courses & seminars in line with the market demands & experience. The Centre as well as the provided courses & seminars are accredited under ISO 9001:2000 Quality standard & DNV NO. 3.201 Training standard by Det Norske Veritas
57, Kefallinias St.Peraeus 18 541, Greece • Tel.: +30 210 42 26 061 • Fax: +30 210 41 31 432
Email: eim@eim.com.gr